Frequently Asked Questions
Due to the time lag in email responses, we do not accept liability for requests which are not received or read after the parcel has been dispatched.
Simply sending us an email does not constitute an agreement nor does it mean we can act upon your request in time.
We strongly urge you to phone us if you find that your address details are incorrect or need to be changed.
A late parcel could be the result of any number of reasons within the either countries postal system. The usual delivery time for a Standard Air Mail item is 10-30 days and an EMS item is 3-6 days. Please understand that we have no control over customs or your countries postal system.
BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.
If the original packaging has been opened, we will refund 80% of the products purchase price to cover repacking and Q.C. rechecking costs. We do not refund shipping costs.
BESC and electronic components are tested for correct polarity and voltage use prior to being replaced. We will repair or replace items based on our study of the product once it is returned to one of our warranty centers. hobbyking.com® accepts no responsibility for the improper installation and use of purchased products.