All products you ordered and have paid for are reserved for your order. Even if the stock level should fall below 0 before your order is posted it will not affect your order.
My parcel has not arrived!
We can understand the frustration associated with a late parcel. A late parcel could be the result of any number of reasons within the either countries postal system. The usual delivery time for a Standard Air Mail item is 10-30 days and an EMS item is 3-6 days. Please understand that we have no control over customs or your countries postal system.
BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.
Changes to orders after payment.
If you would like to change the details on your order you need to act quickly. The safest way to change your address is by calling us. Due to the time lag in email responses, we do not accept liability for requests which are not received or read after the parcel has been dispatched. Simply sending us an email does not constitute an agreement nor does it mean we can act upon your request in time.
We strongly urge you to phone us if you find that your address details are incorrect or need
to be changed.
Returns & refunds
For all online purchases, unfortunately we do not issue any refunds; however should the client be willing to pay all shipping costs we can provide an exchange service should the product still be in proper packaging and before 7 days of purchase date.
All returned items are prior to being replaced. We will repair or replace items based on our study of the product once it is returned to one of our warranty centers. ALNAHALA TR accepts no responsibility for the improper installation and use of purchased products.